Welcome to Shrashti Physio Devices. This Shipping Policy explains how we process, ship, and deliver orders placed through our website and related platforms. We are committed to providing safe, timely, and reliable delivery services for all physiotherapy, rehabilitation, healthcare, fitness, and wellness products purchased from us. By placing an order with Shrashti Physio Devices, you agree to the terms mentioned in this Shipping Policy.
All orders placed on our website are processed after successful order confirmation and payment verification. Orders are usually processed within 1 to 3 business days excluding Sundays, public holidays, and special closure periods.
Once your order is confirmed, our team begins preparing your products for packaging and shipment. Some products may require additional handling time depending on product availability, stock status, size, or delivery location.
Orders placed during weekends, sale periods, festivals, or promotional events may experience slight delays due to increased order volume.
Shrashti Physio Devices currently delivers products across various locations in India. We continuously work to improve our delivery network and provide services to more regions and customers.
For remote or non-serviceable locations, delivery timelines may vary depending on courier availability and transportation conditions. In certain cases, we may contact customers for additional delivery information to ensure successful shipment.
International shipping may not be available for all products. Customers interested in international delivery may contact our support team for availability and shipping details.
Delivery timelines depend on the customer’s location, courier availability, weather conditions, and product category. Estimated delivery timelines are as follows:
Please note that these are estimated timelines and actual delivery may vary due to operational or logistical reasons.
Unexpected situations such as natural disasters, transportation issues, strikes, government restrictions, or courier delays may impact delivery schedules.
Shipping charges may vary depending on product size, weight, quantity, packaging requirements, and delivery location.
Some products may qualify for free shipping based on ongoing offers, promotions, or minimum order value. Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Additional charges may apply for oversized products, heavy medical equipment, bulk orders, or deliveries to remote locations.
Once your order is shipped, customers may receive shipment confirmation through email, SMS, or WhatsApp containing tracking information and courier details, if available.
Customers can use the tracking number provided to monitor shipment progress through the courier partner’s tracking system.
If you face any issues while tracking your shipment, you may contact our customer support team for assistance.
At Shrashti Physio Devices, we take product safety seriously. All products are carefully packed using appropriate packaging materials to reduce the risk of damage during transportation.
Medical and physiotherapy equipment may require special packaging due to their sensitive nature. We make every effort to ensure products reach customers in proper condition.
Customers are advised to inspect packages at the time of delivery. If the outer packaging appears damaged, tampered with, or opened, customers should immediately inform the delivery partner and contact our support team.
Courier companies generally make multiple delivery attempts before returning the package to the sender. Customers are requested to provide accurate delivery information including complete address, contact number, and landmark details to avoid delivery failure.
If delivery fails due to incorrect address, unavailable recipient, or refusal to accept the order, additional shipping charges may apply for re-delivery.
Shrashti Physio Devices shall not be responsible for delays caused due to incorrect information provided by customers.
While we work with reliable courier and logistics partners, certain delays may occasionally occur due to circumstances beyond our control.
If your shipment is significantly delayed or appears lost during transit, customers may contact our support team for investigation and assistance. We will coordinate with the courier partner to resolve the issue as quickly as possible.
Replacement or refund decisions for lost shipments will be processed after confirmation from the courier service.
In some situations, products from a single order may be shipped separately depending on stock availability, warehouse location, or packaging requirements.
Customers will be informed if an order is divided into multiple shipments. Additional shipping charges will generally not apply unless specifically mentioned.
Customers are requested to check delivered products immediately after receiving the package.
If you receive:
Please contact us within 48 hours of delivery with clear photos, videos, and order details for verification.
After verification, we will assist customers according to our return, replacement, or refund policy.
By accepting delivery of the product, customers acknowledge that the shipment has been received in acceptable condition unless otherwise reported immediately.
If any visible damage is noticed at the time of delivery, customers should avoid using the product and report the issue to us promptly.
Customers may request shipping address changes before the order is dispatched. Once an order has been shipped, address modifications may not be possible.
We recommend customers carefully review shipping information before completing the order.
Orders may not be delivered under the following circumstances:
In such cases, the order may be returned to our facility, and additional charges may apply for reshipment.
Certain large or specialized physiotherapy machines and rehabilitation equipment may require additional delivery arrangements.
For heavy equipment:
Customers may be contacted before dispatch for coordination.
During major festivals, public holidays, national events, seasonal sales, and high-demand shopping periods, shipping and delivery services may experience delays beyond our standard delivery timelines. At Shrashti Physio Devices, we always strive to dispatch and deliver orders as quickly as possible, but certain situations during festive periods may affect logistics operations and courier movement.
High order volumes during festivals such as Diwali, Holi, New Year, Christmas, Independence Day sales, and other promotional events can lead to temporary processing and shipping delays. Courier companies and transportation services may also operate with limited staff or modified schedules during holidays, which can impact pickup, transit, and final delivery timelines.
Customers are advised to place orders in advance during festive seasons to avoid delays and ensure timely delivery of physiotherapy equipment, rehabilitation products, wellness devices, and medical accessories. While our team works continuously to process orders efficiently, delivery timelines may extend due to circumstances beyond our control.
Possible reasons for delays during festivals and holidays may include:
In some cases, shipment tracking updates may take additional time to reflect in courier systems during busy periods. Customers are requested to remain patient while logistics partners complete the delivery process.
Shrashti Physio Devices is not responsible for delays caused by courier companies, natural disasters, transportation issues, strikes, regional lockdowns, or unforeseen operational disruptions during holiday seasons. However, our support team remains available to assist customers with shipment tracking, delivery concerns, and order-related updates whenever possible.
For urgent delivery requirements during festivals or holidays, customers are encouraged to contact our support team before placing the order to confirm estimated shipping timelines and product availability.
We sincerely appreciate your patience, cooperation, and understanding during high-demand periods and remain committed to providing reliable service and secure delivery for all orders.
For shipping-related questions, order updates, tracking support, or delivery assistance, customers may contact us using the details below:
Shrashti Physio Devices
Phone: (+91) 99685 39596
Email: Shrastiphysiodevices1995@gmail.com
Office Address:
Building No. 388, 1st Floor, Near Tula Ram Public School,
Marble Market, Mangolpuri, Delhi – 110085, India
Shrashti Physio Devices reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically to stay informed about our latest shipping practices and policies.
By accessing, browsing, or using the Shrashti Physio Devices website and purchasing products from our platform, customers acknowledge that they have read, understood, and agreed to all the terms, conditions, policies, and guidelines mentioned on our website. This includes our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms & Conditions, and any additional policies that may apply to specific products or services.
Customers are responsible for reviewing all policy information carefully before placing an order. Continued use of our website or services will be considered as acceptance of our policies and operational procedures. If a customer does not agree with any part of our policies, they are advised not to use our website or place an order through our platform.
Shrashti Physio Devices reserves the right to update, modify, revise, or change any policy at any time without prior notice. Changes may be made to improve customer service, comply with legal requirements, enhance security, or reflect operational updates. Updated policies become effective immediately after being published on the website.
It is the responsibility of customers to review policy pages periodically to stay informed about the latest terms and conditions. By continuing to use our services after any policy updates, customers agree to accept the revised terms automatically.
All purchases made through our website are subject to product availability, order verification, shipping limitations, and applicable legal regulations. Customers also agree to provide accurate personal, billing, and shipping information during the ordering process to ensure smooth order processing and delivery.
Shrashti Physio Devices aims to maintain transparency, professionalism, and customer satisfaction in all business operations. We appreciate the trust our customers place in us and remain committed to delivering quality physiotherapy, rehabilitation, and wellness products along with dependable customer support and service.
